Terms of service

OVERVIEW
Welcome to Damascus Box! The terms “we,” “us,” and “our” refer to Damascus Box. We operate this store and website, including all related content and services (“Services”) to provide you with a curated shopping experience. Our store is powered by Shopify.
These Terms of Service (“Terms”) describe your rights and responsibilities when using our Services. Please read them carefully—they include important information about warranties, limits of liability, and your legal rights.
By visiting, interacting with, or using our Services, you agree to these Terms and our Privacy Policy at Privacy Policy. If you disagree, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you affirm you are of legal age in your jurisdiction and responsible for use by any minors under your care.
To use our Services, you may provide certain information (e.g. email, billing, shipping). You warrant that all information is accurate, current, and that you have the right to provide it.
You are solely responsible for maintaining the confidentiality of your account credentials and all activities under your account. You may not transfer or assign your account to others.

SECTION 2 – OUR PRODUCTS
We strive for accuracy in product representation, but colors and appearance may vary depending on devices.
We do not guarantee that your expectations will match the final product.
We reserve the right to alter product descriptions and discontinue products without notice, and to limit quantities by customer or region.

SECTION 3 – ORDERS
Placing an order is an offer to purchase. Damascus Box reserves the right to accept or reject orders at our discretion. Your order is not confirmed until we accept it and process your payment.
Please review orders before submitting—they may not be cancelable after acceptance. If we cannot fulfill an order, we will inform you via your contact details.
Returns and exchanges follow our Return Policy at Refund Policy .
You warrant that your purchases are for personal use, not for resale or export.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price at checkout applies and is confirmed in your order email.
Prices are exclusive of taxes, shipping, handling, customs, or import fees, unless stated.
Promotions may have separate terms; in case of conflict, promotion terms prevail.
You agree to provide accurate and up‑to‑date payment information and to pay all charges. You also authorize any charges submitted under your payment method.

SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates—not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or events beyond our control. Risk transfers to you once packages are with the carrier.

SECTION 6 – INTELLECTUAL PROPERTY
All content—trademarks, text, images, etc.—belongs to Damascus Box or licensors and is protected by law.
You may use our Services for personal, non‑commercial purposes only. You may not reproduce or distribute content without written consent.
“Damascus Box” and its logos are our property; Shopify trademarks belong to Shopify. Other trademarks belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS
We may offer third-party tools “as-is.” We have no control or liability over them. Use them at your own risk. Future tools released will also be covered by these Terms.

SECTION 8 – LINKS TO THIRD-PARTY SITES
Our Services may include links to third-party websites. We are not responsible for their content or accuracy. Access them at your own risk. Complaints must be addressed to the third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY
Damascus Box is powered by Shopify. All sales are between you and Damascus Box. Shopify is not liable for transactions. You hereby release Shopify from related claims.

SECTION 10 – PRIVACY POLICY
All personal data is handled according to our Privacy Policy at Privacy Policy, and by Shopify under its Privacy Policy.

SECTION 11 – FEEDBACK
By submitting feedback, you grant us a perpetual, worldwide, royalty-free license to use it. You warrant you own rights to it and will not violate third-party rights.
We may remove feedback that is inappropriate or unlawful.

SECTION 12 – ERRORS, INACCURACIES & OMISSIONS
We may correct errors or cancel orders at any time, even after order submission.

SECTION 13 – PROHIBITED USES
You agree not to misuse our Services (e.g. harassment, fraud, infringement, malware, spamming). Accounts may be suspended or terminated for violations.

SECTION 14 – TERMINATION
We may terminate or suspend your access at any time without notice. You remain liable for accrued fees. Certain provisions survive termination, including IP, indemnification, and liability clauses.

SECTION 15 – DISCLAIMER OF WARRANTIES
Our Services and products are provided “as-is” without warranties. We disclaim implied warranties. Some jurisdictions may not allow such disclaimers.

SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent allowed by law, Damascus Box and Shopify will not be liable for indirect, special, or consequential damages. Our total liability is limited to the amount paid by you for the product or service.

SECTION 17 – INDEMNIFICATION
You agree to indemnify Damascus Box, Shopify, and related parties from any claims or damages arising from your violation of these Terms or applicable law.

SECTION 18 – SEVERABILITY
If any provision is unenforceable, it will be limited or removed—but the rest remains in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision is not a waiver. These Terms represent the full agreement regarding the Services.

SECTION 20 – ASSIGNMENT
You may not assign your rights without our written consent. We may assign ours without notice.

SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of Germany. Disputes are subject to the courts of Berlin.

SECTION 22 – HEADINGS
Headings are for convenience and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS
You can review the latest Terms at any time on this page. We reserve the right to update them by posting changes on the website. Major changes will be notified as required by law, and take effect on the date specified. Continued use of Services after updates constitutes acceptance.

SECTION 24 – CONTACT INFORMATION
Questions? Email us at info@damascusbox.com
Damascus Box
Yazan Krayem
Gartenstr. 58
13355 Berlin, Germany
Email: info@damascusbox.com
Phone: +49 160 4574617

VAT ID: DE456044545